GENERAL FAQ's

What is the Cancellation Policy? 

You must cancel your bike/class reservation 24 hours before your ride to receive a class/credit or full refund. You may reschedule your class up to 12 hours before class. There are no refunds or reschedules within 12 hours of class. If you are not on your bike 1 minute before class, someone on the waitlist can book your bike. If you do not cancel your ride online before the class, you are considered a "no-show" and will be charged the class price. If you have an emergency within the 12-hour window, please get in touch with us, and we will do our best to work with you. Thank you for riding at Firecycle! Walk-ins are allowed, but based on bike availability. Unlimited ride members must still book rides.

Where can I read about the instructors and learn what to expect at a FireCycle ride/class? 

Check out the Instructors page -  CLICK HERE!

I am a first time rider, what should I expect? 

Awesome! We are excited you are joining us. Watch the above video, and read more below:

SHOES

One big difference is everyone clips in, so you will need special riding shoes to participate. We encourage you to purchase some at Biketown (they will fit your foot) or online at your favorite retailer. We also have several pairs you are welcome to borrow so while we are still getting started we kindly ask you to complete the online shoe form when booking so we can make sure to have your size! To unclip you simply move your shoe to the side. YES, your Peloton shoes are compatible with our bikes. 

BIKES

We use Stages bikes, they are made for the type of rhythm riding we provide. They can accommodate up to a 350 pound rider.  Please arrive 15 min. early so we can get you properly set-up the first time.

LEVEL OF DIFFICULTY 

Our classes are designed to maximize your calorie burn in a short amount of time. We do not mimic the open road, and use HITT in our classes (we go fast, then slow it down, with resistance on the wheel). Some level of cardio (a walking routine, running, rowing, etc.) will help you if you are new. However, if you are just starting cardio for the first time, do not worry. We encourage all our riders to ride at their own pace! Our studio has low lighting, and we have two bike cushions available if you wish to borrow one.  Most of us instructors didn't even get up the first few times we tried riding so give yourself some grace, have fun, and you will be a pro in no time. All choreography can be done in the saddle, arrive early and we are glad to give you some additional first-time pointers.

WATER

We offer Blue Jug Alkaline filtered water for your reusable water bottle so make sure you bring water.

Can I purchase a monthly membership for FireCycle? How much is it?

YES! Although we are a pay per class, or packages cycling experience, but do offer an Unlimited rides option for $99 per month.  Unlimited and need to freeze while on vacation? Not a problem. Cancel anytime after once 30 day window is complete.

The cost is $11 per class. You also receive points for every ride and earn free classes. with our built-in rewards system. 

Packages expire in 3 months from date of purchase!

Packages

NEW RIDER SPECIAL - available to you after your first ride! Ask your instructor about it.

5 Pack  = $45 + tax

10 Pack = $80 + tax

Purchase single rides or packages at Book your Ride!

Do you offer any discounts?

We have the following discounts for single ride only. As always our packages and unlimited is our best rate.

Teachers, Military and/or Students? Use code firecycle2023

Firehouse Member? Use code firehouse2023.

Do you offer daycare?

We do not currently offer daycare.  You must be 12 years old to ride at FireCycle.

I am worried about "sore saddle," any tips or tricks?

First of all, always ride at your own pace! Our classes are meant to push you, but that is different for every rider so we fully encourage you to listen to you body and ride at a pace comfortable for you. We do also offer an additional bike seat cover/cushion, but only have two and they are cleaned after use. You are welcome to bring your own! You can purchase these at Biketown or other retail outlet. Padded bike shorts also help, but typically "sore saddle" goes away after a few rides.  So keep on pedaling, you will be so very glad you did! If you are new, arrive a little early and we will double check your bike it fit right for you as well.