FAQ's

1. Where can I read about the instructors and learn what to expect at a FireCycle ride/class? 

Check out the Instructors page -  CLICK HERE!

2.  I am a first time rider, what should I expect? 

Awesome! We are excited you are joining us. Check out the Instructors page which includes the studio rules. One big difference is everyone clips in, so you will need special riding shoes to participate. We encourage you to purchase some at Biketown (they will fit your foot) or online at your favorite retailer. We also have several pairs you are welcome to borrow so while we are still getting started we kindly ask you to complete the online shoe form when booking so we can make sure to have your size!

3. Can I purchase a monthly membership for FireCycle? How much is it?

We are a pay per class cycling experience only at this time.  The cost is $7 per class for Firehouse Fitness members, and $10 per class for non-members. You can also receive points for every ride and earn free classes. We also offer discounts on bulk ride options (5 or 10 class packs), and discounts on all rides (including packages) for Firehouse Fitness members. You can view classes, purchase single rides or packages at Book your Ride!

4. I am a Firehouse Fitness member, and just want to book a single ride. Do I need a discount code?

Yes, please enter FIREHOUSE2020 at checkout and the $3.00 off discount will be applied. You will be required to show your key fob when you check-in. 

5. I booked my bike, but now I can't make it! What should I do?

You must cancel your bike/class reservation 12 hours before your ride to receive a refund. Same day cancellations (made on the booking site) are non-refundable, but credit can be used at a later date or for a future class if done at least one hour before class start time. If you are not on your bike 1 minute prior to class starting someone on the wait list will be able to book your bike. If you do not cancel your ride online before the class you are considered a "no-show" and will be charged the price of the class. We welcome walk-in's, but it is based on bike availability.

6. Do you offer daycare?

We do not currently offer daycare. 

7. I am worried about "sore saddle," any tips or tricks?

First of all, always ride at your own pace! Our classes are meant to push you, but that is different for every rider so we fully encourage you to listen to you body and ride at a pace comfortable for you. We do also offer an additional bike seat cover/cushion, but only have one and it is cleaned after use. You are welcome to bring your own! You can purchase these at Biketown or other retail outlet. Padded bike shorts also help, but typically "sore saddle" goes away after a few rides.  So push-through it and you will be so very glad you did! If you are new, arrive a little early and we will double check your bike it fit right for you as well.